Terms & Conditions
At The Handmade we are confident that the products that we supply are
of the highest possible quality, and that our customers will be 100% happy with
their purchases. However, should there be a fault with any of the items that
you have ordered, simply return them to us within 14 days for a refund or
exchange. Please note this does not apply to bespoke items or engraved items
unless there is a manufacturing fault.
to provide an exact representation of all products listed on our website;
however, as the majority of our items are handmade some images may differ
slightly to the product received. In some instances certain items may be
subject to availability, if an item is unavailable we will always notify you in
advance and aim to offer a no obligation alternative.
items displayed on our site are accurately priced and contain no hidden extras,
added extras such as engraving and postage will be clearly displayed at the
point of check out. In the event of a pricing error, due to a technical issue
or human error we reserve the right to cancel any items bought at this price
and refund any monies paid via the original method.
more information see our returns policy.
Our guarantee policy does not affect your statutory rights as a
Our highest priority is to ensure that our customers are 100%
happy with everything that they purchase from our store. With this in mind, we
offer a 14-day exchange policy on all products sold through this website. This
guarantee does not affect your statutory rights as a consumer. If you decide
within 14 days that the product you ordered is not for you, please contact us
via email to arrange an exchange. Goods must be returned unused and in their
original condition & packaging.
Please note that we are unable to exchange
unwanted bespoke items as these are made to customer specifications, we are
also unable to offer an exchange on engraved items or items returned after the
14 day period.
In some instances we may contact you to
discuss specific requirements prior to commissioning your item to confirm that
the item will meet your needs and is therefore not returned. This may include
high value items or items not generally kept in stock.
Returns – Faulty Goods
In the unlikely event of your purchase developing a fault within the first 30
days of purchase please contact us to arrange an exchange or refund.
If your item is faulty please allow up to
30 days to receive a refund. For an item exchange please allow up to 28 days to
receive your replacement item.
Return Delivery Charges
For your protection, we recommend that you use a Special Delivery service when
returning any item to us. Please note that you will be responsible for the
costs of returning the goods to us unless we delivered the item to you in error
or the item is faulty.
Our returns policy is in addition to and
does not affect your statutory rights as a consumer.
We accept all major credit and debit cards, and clear payments via our own
secure on-line payment gateway.
At The Handmade we are committed to protecting your privacy. We want to
ensure that you can feel totally comfortable when placing your order with us –
safe in the knowledge that your personal details will be treated with the
With this aim in mind we offer the
following Confidentiality Guarantee:
We will only use the information that we
collect about you lawfully (in accordance with the Data Protection Act 1998)
and according to the Web Trader Code of Practice. All personal details are held
securely on our dedicated secure server with restricted access.
We will NEVER make our
databases available to any other organization – so you can rest assured that
your contact details will not be used by any third party for marketing purposes.
We collect information about you for 2
reasons: firstly, to process your order and second, to provide you with the
best possible service.
We will not e-mail you in the future
unless you have given us your consent.
We will give you the chance to refuse any marketing
email from us or from another trader in the future. You can remove yourself
from receiving marketing material from us at any time.
We will never collect sensitive
information about you without your explicit consent. The information we hold
will be accurate and up to date. You can check the information that we hold
about you by emailing us. If you find any inaccurate we will delete or correct
The personal information which we hold
will be held securely in accordance with our internal security policy and the
We may use technology to track the
patterns of behaviour of visitors to our site. This can include using a
“cookie” which would be stored on your browser. You can usually modify your
browser to prevent this happening. The information collected in this way can be
used to identify you unless you modify your browser settings.
you have any questions/comments about privacy, feel free to contact us.
The The Handmade online store is hosted on our own restricted-access
secure, dedicated web server – unlike most stores, which share server space
with many other on-line sites.
this process is complete we will immediately e-mail you confirmation of your
order, including a full copy of our returns policy and guarantee for your
complete convenience and peace of mind.
The majority of the items we sell are made to order, with this in mind please
allow up to 20 days from date of order to delivery of your item. We are aiming to deliver 90% of total orders
(door to door) within 1 ~ 2
weeks after your payment. This time frame covers the whole handmaking period
which is a complicated and time-consuming process of modelling, cutting,
engraving and plating etc, and a shipping period. If you have
ordered a diamond set or bespoke item please allow 4 to 6 weeks for delivery.
If your order is urgent we may be able to help, please contact us via email to
discuss your requirements. When your item is received with us an email
notification will be sent.
If there are any problems or questions
about shipping please contact us.